Return of Products and Cancellation of orders

We strive to deliver correct medicines/items in the right/undamaged condition every time the customer places an order. We strongly recommend that you check the condition of the delivered products at the time of delivery and get back to us if there are any discrepancy

We have product specific return policy. The user undertakes to return the damaged or inappropriate product within 2 days from the date of delivery. All returns are reviewed for eligibility and refund is subject to review and verification by our team.

To raise the return request and return an item, you can call our help desk at 9264274284 email us at customercare@ newlifehomoeopathy.com

Which Products are eligible for Returns

Products are delayed beyond 2 days of the estimated date of delivery communicated to the customer at the time of placement of the order.

Product delivered do not match the order: This would include items that are different from what the customer ordered.

Product were delivered in damaged condition.

Product(s) are returned in original packaging. with labels, barcode, price tags, original serial no. etc.

Batch number of the product being returned matches with the one(s) mentioned in the invoice.

Product(s)/medicines(s)/bottle(s) are unused. Opened medicine strip(s)/bottle(s) are not eligible for returns.

The damages/defects are covered under the manufacturer’s warranty.

Cancellations by US

There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.

limitations on quantities available for purchase

inaccuracies or errors in product or pricing information

Cancellations by the customer

User may cancel the order of a product before it is out for delivery. On the receipt of order cancellation request, your order will be cancelled with immediate effect.

The orders that have already been shipped out by us will not be cancelled in accordance with this policy. The customer agrees not to dispute the decision made by us and accept us decision regarding the cancellation.

Refund Policy

Refunds for all eligible returns or cancellations are issued through the payment method used at the time of purchase, except for cash payments made under the Pay on Delivery mode of payment.

we undertakes to process the refund within 14 working days from the date of receipt of such product.  All communications with regards to refund should be sent to customercare@newlifehomoeopathy.com